Issues, Comments, Labels & Notifications

This guide covers how to work with Issues, Comments, Labels, and Notifications in HighFly.

Issues

Issues are the core unit of work in HighFly. They represent tasks, bugs, features, or any item that needs to be tracked.

Creating Issues

1. Navigate to a team
2. Click "Create Issue" or use the quick create button
3. Fill in the issue details:
   • Title (required): A clear, descriptive title
   • Description: Detailed information about the issue
   • Status: Current state (Backlog, To Do, In Progress, Completed, etc.)
   • Priority: Urgency level (No Priority, Low, Medium, High, Urgent)
   • Assignees: Team members responsible for the issue
   • Labels: Categorization tags

Each issue gets a unique identifier based on the team prefix (e.g., ENG-123 or DESIGN-45).

Issue Status

Issues can have different statuses to track their progress:

• Backlog: Saved issues for a future date
• To Do: Not yet started
• In Progress: Currently being worked on
• Technical Review: Awaiting review or approval
• Completed: Completed
• Paused: No longer working on at the moment

Issue Priority

• No Priority: Default
• Low: Low urgency
• Medium: Standard priority
• High: Important
• Urgent: Critical

Assignees

Issues can be assigned to one or more team members. Assignees receive notifications when issues are updated.

Issue Filtering

You can filter issues by status, priority, assignees, and labels.

Issue Updates

Issues can be updated at any time: change status, update priority, add or remove assignees, modify labels, and edit title and description.

Comments

Comments allow team members to discuss issues, provide updates, and collaborate.

Adding Comments

1. Open an issue
2. Scroll to the comments section
3. Type your comment
4. Click "Post Comment"

Comments support: Comments support rich text formatting, mentions (@username), and attachments (subject to upload limits).

Labels

Labels help categorize and organize issues. They're team-specific and can be customized.

Creating Labels

1. Go to Team Settings → Labels
2. Click "Create Label"
3. Provide a name and color

Using Labels

Add labels when creating or editing issues. Issues can have multiple labels, and you can filter issues by labels.

Managing Labels

Team admins can create, edit, and delete labels.

Notifications

HighFly keeps you informed about important updates through notifications.

Notification Types

You'll receive notifications for issue assignments, issue updates, comments, team invitations, organization invitations, and status changes.

Viewing Notifications

1. Click the notification bell icon in the header
2. See all unread notifications
3. Click a notification to go to the relevant issue or page

Managing Notifications

Click a notification to mark it as read, or use "Mark All as Read" to clear all notifications at once.